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Shipping, Returns & Size Charts
Contact Us
Birdscage
Email: customerservice@birdscage.com.au
Phone: (02) 6642 6281
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Postal Address |
Birdscage Internet Returns |
|
|
55 Prince Street |
Postage and Delivery
Domestic
All orders are delivered via Australia Post. We offer you the option of regular or express postage. We highly recommend that you take advantage of the express post option as not only will your item arrive quicker but we will also have a tracking number so if your item goes missing, it is easier to locate.
All items are dispatched within 2 business days of your order being processed and/or payment has cleared.
Regular Post 1 - 5 working days
Express Post 1 - 3 working days
Orders that exceed $200 are entitled to free delivery.
Please remember that during very busy times (e.g. before Christmas), the postal service may take longer, and that delays in the postal service are beyond our control.
It is your responsibility to inform Birdscage if your order does not arrive. Once we learn an order has not arrived 14 days after it has been dispatched we will lodge an investigation with Australia Post. Birdscage will not be held liable for any loss or damage resulting from non delivery.
International
Birdscage will deliver internationally via Registered post to selected major countries. Your postage and handling charges will be calculated during the checkout process.
Delivery to most countries is within 7-12 working days
Approximate costs of registered postage for a package up to 500g* per region:
|
Zone A: |
New Zealand |
$17.45 |
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Zone B: |
Asia/Pacific |
$17.65 |
|
Zone C: |
USA/Canada/Middle East |
$21.85 |
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Zone D: |
Rest of the World |
$25.15 |
Please note that all prices, shipping and handling charges do not include relevant custom duties or taxes that may be incurred and charged when shipped overseas. Please check with your local custom offices for further details.
*Price increases every 250g
Exchanges/Store Credits
Birdscage strives to ensure you are satisfied with your product. We want you to love your purchase but we know that sometimes a purchase doesn’t love you or you change your mind about its suitability. As per our store policy we DO NOT REFUND however, we do exchange or issue a store/online credit subject to the following conditions:
- ·
- · Does not apply to goods reduced for sale purchases
- · Does not apply to sales of accessories, hosiery, lingerie or swimwear
- · Good must not be worn, washed, used, soiled or damaged and tags must still be attached
- ·
There are 4 steps to returning goods to Birdscage.
Step One:
Simply send us an email at customerservice@birdscage.com.au with the following information:
- Your order number (on invoice)
- The reason for your return
- If you would like to exchange or be issued with a credit voucher
- For exchanges – please include details of change of size/style/colour if applicable.
Step Two:
Birdscage will email you with a Returns Authorisation code (RAC) and return address (see address above) for you to send your item/s back to us. Please note you must include your RAC with the package you send back to us. Once you have organised your exchange please send your parcel via Australia Post at your own expense. Also enclose an appropriate size pre-addressed Australia Post courier bag we will use to send it back to you.
Step Three:
You will receive an email confirmation once your item/s have been received in satisfactory condition and any additional postage fees have been received (if applicable). All returns are checked and quality controlled before the exchange or credit is completed.
If any items have been worn or damaged then Birdscage reserves the right to return the item back to you with no exchange or credit issued.
Step Four:
Birdscage will send your exchange using the pre-addressed courier bag you provided.
It is recommended that you use a traceable delivery method for all returns to Birdscage. You can do this by selecting registered post for safe return to Birdscage or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations you are responsible for loss or damage to the product during shipping.
Faulty Items
In the unlikely event you receive a faulty item/s please email us at customerservice@birdscage.com.au quoting your invoice number and the nature of the fault. You will be required to return the item/s to Birdscage along with the original receipt and upon inspection by us you will be refunded the purchase price. Refunds will be credited against your original method of payment, excluding delivery charges.
Unavailable items
Although we do our best to only display styles, colours and sizes that are in stock, it may happen on occasion that an item is unavailable.
If an item is temporarily out of stock or sold out, we will let you know within one working day so you can decide whether you would like to wait for the item you have ordered or you would prefer a full refund. If the item is sold out, a full refund will automatically be processed to you.
Privacy
Birdscage is dedicated to keeping your details private. Any information we collect in relation to you, is kept confidential. We will not sell or share your information with any other company or agency, unless required by a law-enforcement agency (for example a fraud case).
We will use your personal information to contact you regarding your order details and we may from time to time let you know by email of promotions or provide you with our newsletter. If you prefer not to receive email promotional material simply email us at unsubscribe@birdscage.com.au and we will remove your name immediately from our list.
GST & Currency
All prices shown include 10% GST
All prices are in Australian Dollars
Colours
Please note that colours may vary slightly from those displayed on your monitor.
Questions regarding your online shopping
The best way to contact us with any of your questions is to e-mail us at customerservice@birdscage.com.au . If you require us to call you please advise us via e-mail with your number and someone will get back to you as soon as possible.
Feedback and Suggestions
We aim to provide you, our fashion savvy customer with the ultimate online shopping experience.
We are always keen to improve our business therefore we love hearing our customers (positive and negative) experiences as we believe this is the best way for us to shape our service around what you want.
Please contact us with any thoughts, comments or feedback you may have.
- How was your shopping experience with us?
- How can we do better next time? How do you rate us?
- Did you purchase the ultimate dress that every time you wear it you are showered with complements?
Payment Options and Checkout
When you place an order on our website we will email you an acknowledgement. Your order will then be dispatched.
Payments accepted include the following:
- VISA and MasterCard
- Money Order*
- Bank Transfer*
- Cheque*#
- Paypal
We provide you with a confirmation page so you can check your order prior to purchase. Please ensure you check this before you complete the order. As you can imagine we are not liable for any incorrect information you have provided.
Any discounts will be calculated at the checkout and will be reflected on the invoice.
*Please use your order number for reference otherwise we will not be able to find your payment.
#Subject to bank clearance
Caring for your clothes
Cotton, Rayon, Spandex, Polyester, Acrylic, Wool
To ensure the longevity of your clothes, we generally recommend cold hand wash while turning the clothes inside out and using gentle cleaning products (e.g. use wool wash, do not use bleaching agents).
Rather than tumble drying, your garment will live longer if you line-dry it in the shade. Knitted clothes are best dried flat.
Denim
For denim, we recommend cool gentle machine-wash and line-drying, especially if it’s stretch denim. To protect your denim’s colour, avoid bleaching agents, and dry it in the shade.
Sizing
If you are concerned about sizes refer to the size chart and how we measure each item.
If you are not confident measuring yourself, another great way to check measurements is to grab a similar loved item from your wardrobe and check our measurements against your measurements.
Size Chart
International sizing can be very confusing with designers and brands often using different ways to represent size. This universal size chart helps you quickly work out what each sizing is equal to. Please note that these measurements are approximate only.
International Sizing Conversion
|
LADIES SIZES |
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|
Australia |
8 |
10 |
12 |
14 |
16 |
18 |
20 |
22 |
24 |
|
|
|
|
U.S.A |
6 |
8 |
10 |
12 |
14 |
16 |
18 |
20 |
22 |
|
|
|
|
U.K. |
8 |
10 |
12 |
14 |
16 |
18 |
20 |
22 |
24 |
|
|
|
|
Europe |
36 |
38 |
40 |
42 |
44 |
46 |
48 |
50 |
52 |
|
|
|